March 25, 2020
To our family and patients,
As COVID-19 continues to affect communities along with you and your loved ones, we remain committed to providing patient care. We believe it is our responsibility to provide a safe patient experience while continuing to provide care during this uncertain time. State and federal governments have lifted restrictions on care delivery methods. Because of these changes, your experience may look and feel differently during the upcoming weeks as we continue to take necessary precautions to ensure your visit to the clinic is safe. While in-person visits are still available to assess your needs, we are now adding new ways to deliver care to you and your family through Telephone Visits, TeleVisits, and Exterior Visits. As with all medical decisions, your primary care provider will determine the best visit option for your level of care. We are making these changes to better serve you and your loved ones.
- Telephone Visits – Phone communication with a primary care provider to follow-up on your current healthcare plan and make any necessary changes needed. Sick visits and counseling visits are eligible to be conducted by telephone.
- TeleVisits – We plan on offering phone and video visits, known as TeleVisits, in the upcoming weeks. In addition to sick visits and counseling visits, physical exams can also be conducted through TeleVisits. Patients’ devices will need to meet certain requirements in order for a patient to attend a TeleVisit.
- Exterior Visits – Patients can be seen by a primary care provider outside of the clinic in the comfort of their own car.
For all visits, appointments scheduled ahead of time are preferred but we can accommodate same-day appointment requests as needed.
During this time of transition, you may experience longer than normal wait times when calling the clinic. As an alternative, you can always use the Patient Portal to contact your provider.
HCAT encourages every patient to practice social distancing, frequent hand washing, and avoid touching their face. If we all take these measures, we can provide a safer environment for everyone.
We continue to evaluate the ever-changing landscape with the goal of providing the best patient care possible. Your health and safety will remain our number one priority.
Our Family Caring For Yours,
Charles L. Powell, M.D.
Founder/Executive Vice President
Healthcare Associates of Texas
MARCH 9, 2020
To our family of patients,
We are proud to say that our sites and clinical staff have been through extensive training and protocol development to make sure you are safe and well in our clinics. This starts with the way we screen on the phones, routing patients that are sick through special entrances and exits where we can, and following up accordingly. Our number one goal is to keep healthy patients healthy. Healthcare Associates of Texas has also has a hotline for our staff to answer any questions related to COVID 19.
Healthcare Associates of Texas has secured supplies that many hospital systems cannot to help protect your safety when seeing one of our providers. We have always been innovative in our care by bringing top of the line testing capabilities, including COVID-19, as well as many other pathogens that people are sick with during this time of the year. We are testing all patients that meet the clinical criteria. Our facilities are fully equipped to handle the needs of the sick that are not in need of hospital level care.
To our well patients getting routine care, our facilities are prepared to keep you healthy and safe. To our family of patients not feeling so well, we are here for you during these times that many clinics are turning people away. It is our commitment to treat each of you as we would our own family, with care and consideration. Please refer to the Q/A section of this website for more information on COVID-19 Coronavirus.
Charles L. Powell, M.D.