An essential role to help patients organize care

Patient services coordinators handle the administrative side of our practices. As a patient services coordinator, you’ll be every patient’s first point of contact to getting care. You’ll answer phone calls, help patients schedule appointments, check in patients, take patient payments, and follow-up with patients about missing documents and appointments.


You’ll be a fit for this role if you:

Enjoy working with people
Have an interest in the administrative side of healthcare
Have good customer service skills
Are organized and have a strong work ethic

Career paths

A patient services coordinator role can prepare you for a career in a variety of different areas within healthcare. When you join Healthcare Associates of Texas as a patient services coordinator, you will learn valuable skills that can prepare you for further career growth. Our patient services coordinators have gone on to have diverse roles throughout our organization such as:

Patient coordinator team lead

Patient coordinator supervisor

Practice manager

Join us

A day in the life of a patient services coordinator


You start your day preparing patient charts. This includes making sure that all the correct information is listed, so that the patient chart is clean and accurate.


Later, you check in patients at the front desk. You make sure that all the necessary paperwork is filled out and that the patient's insurance is in the system.

After lunch

You spend some time calling patients about their missed appointments or late cancelations to get them rescheduled.


You answer phone calls and help patients with their issues. This includes scheduling new appointments, answering questions, and triaging patient requests.

End of day

You help patients check-out after their appointment. You also help patients schedule their follow-up visit so that they get the care they need.

Ready to jump start your career?

Join us

Healthcare Associates of Texas / HCAT is part of Optum and the growing UnitedHealth Group family of businesses. You are being redirected to the UnitedHealth Group careers website. We invite you to explore more and consider a career with a team focused on Caring. Connecting. Growing together.